Privacy Policy

Privacy Policy

This privacy policy sets out how Paws@Vet Animal Clinic uses and protects your information. 

By establishing a relationship with Paws@Vet Animal Clinic, you consent to receive phone calls, SMS, or emails from our company for the purpose of important reminders regarding our services, are always in the best interest of your pet. And to answer any questions that you may have.

Paws@Vet Animal Clinic is committed to ensuring that your privacy is protected.

Paws@Vet Animal Clinic may change this policy for an update if it is necessary. We would
recommend for you to check this page from time to time to ensure that you are happy with any
changes. This policy is effective from 2024.

What we collect

We may collect the following information:

  • Name
  • Phone number
  • Email address
  • Physical address

What we do with the information we gather

We require this information to provide an effective service to you and your pet and to maintain the right expectations in our Veterinarian-Client-Patient Relationship which include:

  • Internal record keeping.
  • Direct communication: We will use the phone number and/or email address you have provided us with for important reminders related to our services to you and your pet as well as answering any questions you may have.
  • Indirect communication: We may contact you by mail should we need to and always regarding the services we provide for you and your pet.

Security

We are committed to ensuring that all the information you share with Paws@Vet Animal Clinic is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect from our clients and from the visitors to our website.

The phone numbers collected with SMS consent will not be sold, rented, or shared with third parties or affiliates for marketing purposes under any circumstances.

 

SMS Terms & Conditions

SMS Consent Communication:
The information obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

Types of SMS Communications:
If you have consented to receive text messages from Paws@Vet Animal Clinic, you may receive messages related to the following:

  • Appointment reminders
  • Follow-up messages
  • Billing inquiries
  • Promotions or offers

Example: “Hello, this is a friendly reminder of your upcoming appointment with Dr. Carlos at Paws@Vet on January 1st at 9:00 am. Reply STOP to opt out of SMS messaging at any time.”

Message Frequency:
Message frequency may vary depending on the type of communication. For example, you may receive up to 2 SMS messages per week related to your pet’s appointment, follow-ups, etc.

Potential Fees for SMS Messaging:
Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.

Opt-In Method: Opt-In Method:

Customer will Opt-In for SMS messaging from Paws@Vet through intake forms on their website located at www.pawsatvet.com, this agreement for SMS will not be shared with third parties for marketing purposes.

Opt-Out Method:
You can opt out of receiving SMS messages at any time. To do so, simply reply “STOP” to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.

Standard Messaging Disclosures:

  • Message and data rates may apply.
  • You can opt-out at any time by texting “STOP”
  • For assistance, text “HELP” or visit our [Privacy Policy] and [Terms and Conditions] pages.
  • Message frequency may vary.